We collect only the data necessary to provide you with our educational services, such as:

• Name and surname (if provided)

• E-mail address

• Encrypted password to access the platform

• Billing address (only if you make a purchase)

• History of courses, progress and activity on the platform

We never collect unnecessary or sensitive data.

Your data is used exclusively for:

• Create and manage your user account

• Process your subscriptions and payments

• Send you notifications about your progress, new content or important changes

• Send newsletters if you choose to subscribe to them (you can unsubscribe at any time)

• Improve the user experience within the platform.

We never sell or share your data with third parties for commercial purposes.

Only the internal PlatanoGames Academy team has limited access to your data, and only for:

• Technical assistance

• Troubleshooting

• Subscription management

We use external services (such as Stripe, MailerLite or Google Analytics), but they all comply with the General Data Protection Regulation (GDPR) and have data processing contracts in force.

Yes, we comply with the General Data Protection Regulation (GDPR) of the European Union. You have the right to:

• Access your data

• Rectify or update them

• Request deletion (right to be forgotten)

• Request the portability of your data

• Oppose your treatment in certain cases

You may exercise these rights by writing to us at: support@platanogames.es

Yes, if you want to delete your account and all associated personal data, just write to us at support@platanogames.es requesting it. Within a maximum period of 15 calendar days, your account will be completely deleted.

Yes, we use technical cookies necessary for the operation of the website, and anonymous analytical cookies to improve the user experience.

When you enter the site, you can accept or decline optional cookies by using the consent notice.

• Yes, we implement technical and organizational security measures to protect your information:

  • Encrypted connection (HTTPS)

  • Secure storage

  • Encrypted passwords

  • Access limited to authorized personnel

  In addition, we review and update our protocols on a regular basis.